MitraGlobal

1. Introduction

MitraGlobal ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform.

2. Information We Collect

Personal Information

We collect information you provide directly, including:

Name and contact information (email, phone number)
Identity verification documents (for KYC compliance)
Payment method details
Transaction history
Communications with other users and support

Automatically Collected Information

We automatically collect:

Device information and identifiers
IP address and location data
Browser type and settings
Usage patterns and preferences

🇮🇳 Tax Compliance Data (India)

For users in India, we collect and process additional information for tax compliance:

PAN (Permanent Account Number): Required for tax reporting under Indian law
Aadhaar Number: For identity verification during KYC
Transaction data: To facilitate your tax reporting obligations

This data is stored securely and used solely for compliance with Indian tax regulations. We retain this information as required by law (minimum 7 years from last transaction). You have the right to access and correct this data but cannot request deletion while it is required for legal compliance.

3. How We Use Your Information

We use collected information to:

Provide and maintain our services
Process transactions and send related notifications
Verify your identity and prevent fraud
Comply with legal and regulatory requirements
Improve and personalize your experience
Communicate with you about updates and promotions
Resolve disputes and enforce our terms

4. Information Sharing

We may share your information with:

Trading partners: Limited information necessary to complete trades
Service providers: Third parties who help us operate our platform
Legal authorities: When required by law or to protect rights
Business transfers: In connection with mergers or acquisitions

We do not sell your personal information to third parties.

5. Data Security

We implement industry-standard security measures including:

Encryption of sensitive data in transit and at rest
Secure authentication mechanisms
Regular security audits and monitoring
Access controls and employee training

6. Data Retention

We retain your information for as long as necessary to provide our services, comply with legal obligations, and resolve disputes. You may request deletion of your account, subject to our retention requirements.

7. Your Rights

Depending on your location, you may have the right to:

Access your personal information
Correct inaccurate data
Request deletion of your data
Object to certain processing activities
Export your data in a portable format
Withdraw consent where applicable

8. Cookies and Tracking

We use cookies and similar technologies to enhance your experience, analyze usage patterns, and provide personalized content. You can manage cookie preferences through your browser settings.

9. International Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place for such transfers.

10. Children's Privacy

Our services are not intended for individuals under 18 years of age. We do not knowingly collect information from minors.

11. Changes to This Policy

We may update this Privacy Policy periodically. We will notify you of significant changes through our platform or via email.

12. Contact Us

For privacy-related questions or requests, contact us at:

Email: privacy@mitrap2p.com
Address: MitraGlobal Legal, Privacy Department