KYC Guide
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KYC & PMLA Policy
Know Your Customer & Prevention of Money Laundering Act Compliance. Complete verification to unlock unlimited trading.
2-4 hrs
Approval Time
98.5%
Success Rate
<2 hrs
Support
Policy Overview
Understanding our compliance framework
MitraGlobal is committed to preventing money laundering and terrorist financing in compliance with the Prevention of Money Laundering Act (PMLA), 2002. This policy outlines our KYC requirements and procedures.
Every user must complete KYC verification to access platform features. The level of verification determines your trading limits and available features.
Legal & Regulatory Framework
PMLA 2002
RBI Guidelines
FATF Standards
IT Act 2000
Aadhaar Act
Records Rules
Core KYC Principles
Customer Acceptance
Identity Verification
Ongoing Monitoring
Risk Management
KYC Verification Levels
Choose the right level for your trading needs
Basic
₹1,00,000
Daily trading limit
Required
- Email verification
- Mobile number
- Basic details
Features
- Browse marketplace
- Limited P2P trading
- Crypto deposits
- Fiat withdrawals
Verified
₹10,00,000
Daily trading limit
Required
- Government ID
- PAN Card (Indians)
- Selfie with ID
Features
- Full P2P trading
- Crypto withdrawals
- Create buy/sell orders
- Lower trading fees
Enhanced
Unlimited
No trading limits
Additional Required
- Address proof
- Source of funds
- Video KYC (optional)
VIP Features
- Unlimited trading
- Priority support
- VIP fee rates
- OTC desk access
Document Requirements
Accepted documents & upload guidelines
Acceptable ID Documents
| Document | Validity | Notes |
|---|---|---|
| Passport | Must not be expired | All pages with stamps |
| Driving License | Must not be expired | Both sides required |
| Aadhaar Card | No expiry | Masked Aadhaar accepted |
| PAN Card | No expiry | Mandatory for Indians |
| Voter ID | No expiry | EPIC card, both sides |
Do's
- Upload clear, colored scans/photos
- Ensure all text is readable
- Show all four corners
- Use good lighting
- File formats: JPG, PNG, PDF
- Max file size: 10 MB
Don'ts
- Black & white or grayscale
- Blurry or low-quality images
- Cropped documents
- Edited/photoshopped docs
- Expired documents
- Someone else's documents
Verification Process
Step-by-step verification timeline
Submit Application
InstantUpload documents via Settings > KYC Verification
Automated Screening
InstantAI checks document authenticity & face matching
Manual Review
1-24 hrsCompliance team verifies documents
Decision & Notification
InstantEmail notification with approval or feedback
Typical Processing Times
Instant
Level 1
2-4 hrs
Level 2
24-48 hrs
Level 3
Common Issues
Avoid these to get approved faster
Blurry Images
Ensure good lighting and focus
Expired Documents
Check expiry dates first
Name Mismatch
Names must match exactly
Incomplete Docs
Upload both sides of ID
Old Address Proof
Must be within 3 months
Selfie Issues
Face must match ID photo
Data Security
How we protect your information
AES-256 Encryption
All documents encrypted
Access Controls
Only authorized access
SOC 2 Certified
Certified data centers
No Third-Party
Data never shared
Right to Access
Request docs anytime
7 Year Retention
As per PMLA rules
Special Cases
Additional requirements for specific users
Business Accounts
- • Certificate of Incorporation
- • Board Resolution
- • Business PAN Card
- • Directors KYC
- • Financial Statements
PEPs
- • Enhanced Due Diligence
- • Source of Wealth
- • Senior Mgmt Approval
- • 6-month Re-verification
NRIs
- • Passport (mandatory)
- • Foreign Address Proof
- • PAN Card (if available)
- • Visa/Work Permit
KYC Support
Get help with verification issues
Important Legal Notice
This KYC policy is subject to change. MitraGlobal reserves the right to request additional documents. Submitting false documents is a criminal offense under IPC and PMLA, punishable with imprisonment and fines.