Terms of Service
Last updated: November 2024
1. Acceptance of Terms
By accessing or using the MitraGlobal platform ("Service"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, please do not use our Service.
2. Eligibility
To use MitraGlobal, you must:
- Be at least 18 years of age
- Have the legal capacity to enter into a binding agreement
- Not be prohibited from using our services under applicable laws
- Complete our identity verification process as required
3. Account Registration
You agree to provide accurate, current, and complete information during registration and to update such information as necessary. You are responsible for maintaining the confidentiality of your account credentials and for all activities under your account.
4. P2P Trading Rules
When using our peer-to-peer trading platform, you agree to:
- Trade only in good faith and complete transactions as agreed
- Not engage in fraudulent or deceptive practices
- Release escrow only after confirming receipt of payment
- Respond to trades within the specified time limits
- Communicate respectfully with trading partners
- Follow all applicable laws regarding cryptocurrency trading
5. Escrow Service
MitraGlobal provides an escrow service to protect both buyers and sellers. Funds are held in escrow during the trade and released only when conditions are met. Users agree to abide by the escrow release conditions and dispute resolution process.
6. Fees
MitraGlobal may charge fees for certain services. Current fee schedules are available on our platform. We reserve the right to modify fees with reasonable notice to users.
7. Prohibited Activities
You agree not to:
- Use the platform for money laundering or terrorist financing
- Trade using stolen funds or payment methods
- Create multiple accounts to evade restrictions
- Manipulate prices or engage in market manipulation
- Harass or threaten other users
- Attempt to hack or compromise our systems
8. Dispute Resolution
In case of disputes, users should first attempt to resolve issues directly. If resolution is not possible, MitraGlobal provides a dispute resolution service. Our decision in disputes is final and binding.
9. Limitation of Liability
MitraGlobal is not responsible for losses resulting from market volatility, user errors, third-party actions, or circumstances beyond our control. Our liability is limited to the fees paid for the specific transaction in question.
10. Termination
We reserve the right to suspend or terminate accounts that violate these Terms or for any reason at our discretion. Users may close their accounts at any time by contacting support.
11. Tax Compliance (India)
🇮🇳 Important for Indian Users
If you are a resident of India or conducting transactions in India, you acknowledge and agree to the following:
- 30% Tax: All income from transfer of Virtual Digital Assets (VDAs) is taxed at 30% under Section 115BBH of the Income Tax Act, 1961.
- 1% TDS: Tax Deduction at Source of 1% applies to all crypto transactions exceeding ₹10,000 in aggregate per financial year.
- Your Responsibility: You are solely responsible for calculating, deducting, and depositing TDS to the Income Tax Department.
- PAN Mandatory: You must provide a valid PAN (Permanent Account Number) during KYC verification.
- No Loss Offset: Losses from crypto transactions cannot be set off against other income or carried forward.
- ITR Filing: You must report all crypto transactions in your Income Tax Return under Schedule VDA.
MitraGlobal is a facilitator platform only. We do NOT deduct TDS on your behalf. You are responsible for your own tax compliance.
12. Changes to Terms
We may modify these Terms at any time. Continued use of the Service after changes constitutes acceptance of the modified Terms.
13. Contact Us
If you have questions about these Terms, please contact us at legal@mitrap2p.com.